Frequently Asked Questions
Everything you need to know about your unique star gift.
How do you determine the star's coordinates for my gift?
We use professional astronomical databases to map real, visible stars based on the date and location you provide, ensuring your personalized star chart is scientifically accurate.
Can I preview my personalization before ordering?
Yes, our interactive editor allows you to see a real-time digital preview of your names, dates, and custom messages exactly as they will appear on the final product.
How long does shipping take for personalized items?
Since each gift is custom-made, please allow 2-3 business days for production. Standard shipping typically takes 5-7 business days, while express options are available at checkout.
What is your return policy for custom products?
Because our products are uniquely personalized for you, we cannot accept returns. However, if your order arrives damaged or contains a printing error, we will send a replacement free of charge.
Is the star naming officially recognized by NASA?
While NASA and scientific bodies do not sell star names for official record-keeping, our service provides a symbolic registration in our private registry and a beautiful, high-quality commemorative certificate.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure encrypted checkout process.